Refund & Cancellation Policy

Last updated: 2 November 2026

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1. Guest cancellations

Each hotel sets and manages its own cancellation and refund policy. The applicable policy, including any refund tiers and deadlines, is shown to the guest in the booking engine before payment and is confirmed in the booking voucher. The refund a guest is eligible for is determined by the policy in effect for that booking at the time it was made.

Rates marked non-refundable are clearly identified before payment.

2. How refunds are processed

When a cancellation is eligible for a refund, the amount is calculated automatically from the hotel’s policy and returned to the original payment mode. The time taken for the amount to reflect depends on the guest’s bank or payment provider.

3. Hotel-initiated cancellations

If a hotel cancels a confirmed booking, the guest is refunded in full.

4. Platform fees

For hotels using their own Razorpay account, PureBook commission is charged on confirmed bookings and is adjusted in line with any refund issued by the hotel. For pay-at-hotel bookings, the online booking fee is non-refundable if the guest cancels and is refunded in full if the hotel cancels.

5. Contact

For refund queries, contact the hotel first, or write to support@purebook.in with your booking reference.